Find Your Next Great Job

View opportunities and apply below.

CUSTOMER SERVICE REPRESENTATIVE

EAST PROVIDENCE, RI 02914

Posted: 10/01/2024 Industry: CUSTOMER SERVICE Job Number: 23849 Pay Rate: $24.00

Job Description

Currently Seeking a Customer Service Representative for a full-time temporary to permanent position in East Providence, RI.

Responsibilities of Customer Service Representative:
-Act as liaison between customers and company
-Perform data-entry of orders and employee purchase orders
-Manage EDI orders
-Respond to customer inquiries and complaints in a timely and professional manner
-scan manual orders and related documents to Smart Search
-Retrieve orders, confirm orders, provide shipping and tracking information and download data by logging into web portals
-Formulate and distribute reports for customer fill rate/cancels when requested
-Complete return and credit request for customers and DC s

Requirements of Customer Service Representative:
-Associates degree or equivalent professional experience
-At least 3 years experience working in Customer Service in a manufacturing environment
-Great computer skills including Microsoft Office Software
-SAP, ERP, MRP or similar programs experience a plus
-Precious metal experience a plus
-Excellent communication and customer service skills
-Good Attention to detail

Hours: 9:00am-5:30 pm Monday-Friday
Pay Rate: $24.00-$25.00/hr

Job Requirements

It is the policy of The Alpha Group, Inc. To recruit, hire, train, compensate, promote, and provide other conditions of employment without regard to a person s race, color, religion, national origin, sex, age, disability, veteran status or other characteristic protected by law.

Meet Your Recruiter

Laura Morse
Recruiting Assistant

Since 2001 Laura has worked with The Alpha Group in various roles. Using her background in customer service and administrative support Laura makes clients and candidates feel welcomed immediately. It’s not just her work experience that benefit The Alpha Group and our customers, it’s also Laura’s positive attitude and ability to jump in and help wherever she’s needed.

Recently she transitioned into more of a recruiting role and has really enjoyed the rewarding feeling of helping applicants find new job opportunities. Another aspect of the job that Laura enjoys is that every day is something new! No two candidates, clients, or projects are ever the same so you never know what to expect.

When not at work, you can find Laura relaxing with her fiancé and adorable cat Tina. She enjoys watching movies, hanging with friends and family, or going for a walks in the great outdoors.

Laura’s favorite quote to live by is, “Learn from yesterday, live for today, and hope for tomorrow.” ~Albert Einstein

Apply Online
Apply with LinkedIn Apply with Facebook Apply with X

Send an email reminder to:

Share This Job:

Related Jobs:

About EAST PROVIDENCE, RI

Explore job opportunities in the vibrant area around East Providence, Rhode Island today! Nestled on the picturesque banks of the Providence River, this region offers a perfect blend of historic charm and modern opportunities. With its close proximity to renowned landmarks like the Roger Williams Park Zoo, the Providence Performing Arts Center, and the Providence Riverwalk, there's always something exciting to discover outside of work. Indulge in the local culinary scene featuring a variety of seafood dishes and take in the rich cultural offerings from art galleries to theaters. Consider a career in this dynamic locale and unlock endless growth possibilities in a charming setting that's sure to captivate you.