CANTON, MA 02021
Responsibilities of the Account Representative:
Receive, enter, process and verify the accuracy of orders from Distribution Centers
Report fulfillment issues to customers and to purchasing team.
Effectively communicate with vendors and customers to ensure high efficiencies and smooth operations.
Access the company s ERP and other systems to obtain and extract order information
Handle freight claims submission and tracking progress.
Perform special projects and other duties as assigned by the customer service manager.
Enter and submit Purchase Orders to vendors.
Maintain excellent working relationships and communications with customers, vendors and operations teams.
Minimum of 5 years customer service experience in distribution or manufacturing environment is a MUST
Associates or Bachelor s in business related field is preferred
Ability and willingness to work in a fast paced changing environment.
Excellent communication skills both verbal and written.
Strong aptitude with numbers including calculating percentages etc.
Proficient with Excel
Prior experience and strong capabilities with ERP systems for order processing cycle
Outstanding detail orientation and accuracy level
Salary for the Account Representativeis $19.00-$20.00 / hour
Benefits: We recognize people as our most valuable asset. We have one of the most competitive benefit packages in the industry. Health Insurance, Dental Insurance, Paid Vacation and Sick Time.
It is the policy of The Alpha Group, Inc. To recruit, hire, train, compensate, promote, and provide other conditions of employment without regard to a person s race, color, religion, national origin, sex, age, disability, veteran status or other characteristic protected by law.